Privacy Policy

Your privacy matters to us. This policy explains how we handle your information.

Last updated: 25 October 2026

This Privacy Policy describes how 24x7 Service Centre Kolkata (“we”, “us”, “our”), a unit of Home Appliances Repair & Service, collects, uses, shares and protects personal information when you visit https://www.24x7servicecentrekolkata.com (the “Website”) or use our home appliance repair services. By using the Website or our services, you agree to the practices described in this policy.

1. Information We Collect

  • Information you provide: name, mobile number, email address, service address/locality, appliance details and any message you share through our enquiry form, phone call, WhatsApp or email.
  • Payment information: when you pay online, payments are processed by our authorised third-party payment gateway. We do not store your card, UPI or net-banking credentials on our servers.
  • Usage information: IP address, browser type, device information, pages visited and interactions, collected automatically through cookies and analytics tools.

2. How We Use Your Information

  • To respond to enquiries, schedule technician visits and deliver repair services.
  • To share service estimates, invoices, updates and reminders.
  • To process payments and refunds, and prevent fraud.
  • To improve our Website, services and customer experience.
  • To comply with applicable laws and regulatory requirements.

3. Cookies & Analytics

We use cookies and similar technologies, including Google Analytics and Microsoft Clarity, to understand how visitors use our Website (for example, pages visited, clicks and scrolling behaviour). These tools may collect information about your device and browsing activity. The data is used in aggregate to improve the Website. You can disable cookies through your browser settings; some features may not function properly as a result. Learn more in the Google Privacy Policy and Microsoft Privacy Statement.

4. Sharing of Information

We do not sell or rent your personal information. We share it only:

  • With our technicians and staff, to deliver the service you requested.
  • With trusted service providers (payment gateways, hosting, analytics, communication tools) who process data on our behalf under confidentiality obligations.
  • When required by law, court order or government authority, or to protect our rights and the safety of our customers.

5. Data Security

We follow reasonable technical and organisational security practices to protect your information from unauthorised access, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide our services, maintain business records and meet legal, tax or accounting obligations.

7. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, and withdraw consent for marketing communications at any time by contacting us using the details below.

8. Third-Party Links

Our Website may contain links to third-party websites such as WhatsApp or Google Maps. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

Contact Us

For any questions regarding this policy, please contact us:

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