Cancellation & Refund Policy

Clear and fair terms for cancelling a booking or requesting a refund.

Last updated: 25 October 2026

At 24x7 Service Centre Kolkata, a unit of Home Appliances Repair & Service, we aim for complete customer satisfaction. This policy explains how cancellations and refunds are handled for service bookings and payments made with us.

1. Cancellation by Customer

  • You may cancel a booking free of charge any time before the technician is dispatched to your location, by calling 1800 102 4229, messaging us on WhatsApp or emailing support@24x7servicecentrekolkata.com.
  • If the cancellation is made after the technician has been dispatched or has reached your location, the visit/inspection charge (if applicable) may be deducted.
  • Once repair work has started with your approval, the booking cannot be cancelled; charges for work completed and parts used will be payable.

2. Cancellation by Us

We may cancel or reschedule a booking due to technician unavailability, unavailability of spare parts, unsafe working conditions or circumstances beyond our control. In such cases, any advance amount paid will be refunded in full.

3. Refund Eligibility

You are eligible for a refund in the following cases:

  • An advance payment was made and the booking was cancelled before technician dispatch.
  • We cancelled the booking or were unable to deliver the service.
  • A duplicate or excess payment was made by mistake.
  • A spare part paid for in advance could not be supplied.

Refunds are not applicable for services that have been completed satisfactorily, or for issues arising from misuse, physical damage or tampering after the service.

4. Service Complaints

If you are not satisfied with a repair, please inform us within 7 days of service. We will first arrange a re-inspection and rectify the issue free of charge where it is covered under our service warranty. If the issue cannot be resolved, a full or partial refund of the service charge may be considered at our discretion.

5. Refund Process & Timeline

  • To request a refund, contact us with your name, phone number, booking/invoice details and reason for the request.
  • Approved refunds are processed within 5-7 business days from the date of approval.
  • Refunds are credited to the original payment method (card, UPI, net banking or wallet). Cash payments are refunded via UPI or bank transfer.
  • The time taken for the amount to reflect in your account depends on your bank or payment provider.

Contact Us

For any questions regarding this policy, please contact us:

Chat with us